Frequently Asked Questions
Everything you need to know about shopping for your little ones at Mothercare Malaysia.
What are the shipping costs and delivery timelines within Malaysia?
We offer standard delivery across West and East Malaysia. Shipping is free for orders above RM250 within West Malaysia. Delivery typically takes 3-5 working days for West Malaysia and 7-10 working days for East Malaysia.
How do I determine the right clothing size for my baby or child?
Each product page features a detailed size guide based on age, height, and weight. Since every child grows differently, we recommend measuring your child and comparing it to our size chart for the most accurate fit.
What is your return and exchange policy for fashion items?
If you are not satisfied with your purchase, you can return or exchange unworn items with original tags attached within 14 days of receipt. Please note that for hygiene reasons, innerwear and swimwear are not eligible for return.
Are the fabrics used in Mothercare clothing safe for sensitive newborn skin?
Yes, we prioritize safety and comfort. Our newborn range is made from 100% breathable cotton and features nickel-free poppers to prevent irritation, ensuring they are gentle on your baby's delicate skin.
What payment methods do you accept on the online store?
We accept various payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay and Touch 'n Go eWallet.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to our courier partner's website to monitor your delivery status.