Mothercare Malaysia Returns & Exchanges Policy

We want you to be completely satisfied with your purchase for your little ones. If you are not happy with your order, you can return eligible items within 14 days of receipt for an exchange or refund.

1

Check Eligibility

Ensure items are in original condition, unwashed, with all tags attached and in their original packaging.

2

Initiate Return Request

Contact our customer service team or visit our online returns portal to submit your request and proof of purchase.

3

Pack and Ship

Securely pack the items and send them back to our warehouse using a trackable shipping service or drop them off at a designated store.

4

Verification and Refund

Once we receive and inspect your items, we will process your refund or exchange within 7 to 10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing